We collect only what we need to provide the Service. We never sell your data. Payment data is handled entirely by Creem — we never see your card number. You can delete your account and data at any time.
Information We Collect
Information you provide
Information collected automatically
How We Use Your Information
We use the information we collect to:
- Provide and maintain the Service
- Process and manage your subscription through Creem
- Send the daily email digest (subscribed users only — unsubscribe any time)
- Send transactional emails: account confirmation, billing notifications
- Detect and prevent fraud and abuse
- Analyze usage patterns to improve the platform
- Comply with legal obligations
We do not use your data to train machine learning models, display third-party advertising, or engage in profiling for purposes other than improving the Service.
Payment Data & Creem
We never store credit card numbers, CVV codes, or full payment details. All payment processing is handled by Creem (creem.io), our Merchant of Record.
When you subscribe, Creem collects your payment information directly. We receive from Creem only:
- Your Creem customer ID (to manage your account)
- Subscription status (active, trialing, cancelled)
- Billing dates and plan type
Creem's handling of your payment data is governed by their own Privacy Policy. Creem is PCI-DSS compliant and processes payments in accordance with applicable financial regulations.
Data Retention
We retain different types of data for different periods:
When you delete your account, your personal identifiers are removed. Aggregated, anonymized analytics data may be retained.
Data Sharing
We do not sell your personal data. We share data only with the following service providers, strictly for the purpose of delivering the Service:
We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of CoveredCalls.live or its users.
Cookies & Analytics
Cookies we use
- Session cookies: Required for login and authentication — cannot be disabled
- Preference cookies: Remember your language and theme settings
- Analytics cookies (Google Analytics): Anonymous usage data — can be declined
We do not use advertising cookies or third-party tracking for marketing purposes. If you are located in the European Union, you will be presented with a cookie consent banner before any non-essential cookies are set.
Opting out of analytics
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on or by declining cookies in our consent banner.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account and personal data
- Portability: Request your data in a machine-readable format
- Restriction: Request that we limit processing of your data
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Opt out of email communications at any time
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. EU residents have the right to lodge a complaint with their local data protection authority.
Security
We implement reasonable technical and organizational measures to protect your personal data, including:
- HTTPS encryption for all data in transit
- Row-level security on our database (Supabase)
- Authentication via Google OAuth — no passwords stored by us
- Limited access to production data by personnel
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete that information promptly. If you believe a minor has submitted data to us, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email and by updating the "Last updated" date above. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.
Contact
For privacy-related requests, questions, or complaints:
Email: [email protected]
Website: coveredcalls.live
Response time: Within 30 days for data requests, 2 business